Skip to main content

Table 2 Inclusion and exclusion criteria for selection of calls

From: Evaluating a training intervention for improving alignment between emergency medical telephone operators and callers: a pilot study of communication behaviours

Variable

Included

Excluded

Enquiry

Calls to 113

“Calls” from other lines as Ambulance booking, Web booking, Emergency room, lines from Fire, Police, Radio and administrative telephone lines.

Caller

The general public (Patient, Relatives, Children under the age of 16, Neighbor, Bystander)

Doctor, Health Professionals, Emergency primary health care central, Other EMCC Central, Fire Department, Police, Airline, Paramedics.

Event

Somatic disease, Obstetrics/ Maternity Care, Psychiatry / psychosocial, Overdose addict, Intoxication

Traffic accident, Fire, Other type of accident, Violence - exposed to

Violence - self-inflicted, Medical emergency – other, Obvious signs of death, Search and rescue

Preparedness v/dangerous situation

Harassment, Emergency telephone for the Police, Emergency telephone for the fire brigade

Transfer, Homerun, To doctor/outpatient clinic, Other booking

Other inquiry –no need, Hospital internal emergency, Other internal incident, Emergency response moved (tactical displacement of empty ambulance to maintain dispersed emergency response), False message, error ring, Technical error ring

Shredded.